FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply add the items you'd like to your cart and follow the checkout steps. You'll receive an order confirmation email as soon as your payment is processed.

Can I change or cancel my order?
We process orders quickly, so we may be unable to accommodate changes or cancellations once an order has been placed. If you need to make a change, contact us at info@lorsboutique.com as soon as possible and we'll do our best to help.

I haven't received an order confirmation, what should I do?
Check your spam or junk folder first. If you still can't find it, email us at info@lorsboutique.com and we'll confirm your order status.

Shipping & Delivery

Where do you ship to?
We currently ship throughout the United States.

How much does shipping cost?
We offer free shipping on all orders, with no minimum purchase.

How long will my order take to arrive?
Orders are processed within 2–3 business days, followed by 4–9 business days in transit, for a total estimated delivery time of 6–12 business days. See our Shipping Policy for full details.

How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link so you can follow its progress.

My package hasn't arrived or arrived damaged, what do I do?
Please contact us immediately at info@lorsboutique.com and we'll work with the carrier to sort it out.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy from the date you receive your item. Items must be unworn, unused, with tags, and in their original packaging. Read our full Refund Policy for details.

How do I start a return?
Contact us at info@lorsboutique.com to request a return. Once approved, we'll send you a return shipping label and instructions.

How long does it take to get my refund?
Once your return is received and approved, you'll be refunded to your original payment method within 10 business days.

Can I exchange an item?
The fastest way to get the item you want is to return your current item and place a new order separately once your return is accepted.

Payment

What payment methods do you accept?
We accept American Express, Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. All prices are listed in USD.

Is it safe to enter my payment details on your site?
Yes. Our checkout is secured with SSL encryption and we never store your full card details. See our Payment Policy for more information.

Contact

How can I get in touch?
We'd love to help — reach us at info@lorsboutique.com or call +1 781 428 9128.

Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)

We aim to respond to your inquiries within 24 hours.

Contact Information

Store name: Lors Boutique
Company name: Jonges E-Commerce
Company Address: Schepenlaan 115, Medemblik, Noord-Holland, 1671 TA, The Netherlands
Warehouse Address: 98 Pine Meadow Rd, Phillipston, MA 01331, United States
Company nr.: 93546858
Phone: +1 781 428 9128
Email: info@lorsboutique.com